Support

For a technical issue, include your app version, iOS version, device model, and a short description of what happened. Please leave out children's names, parent PINs and other private family information, including in screenshots.

Forgotten your parent PIN?

Open Parent mode and choose “Forgot the code?”. Follow the device authentication prompts to create a new PIN. Recovery uses Face ID, Touch ID or the device passcode; anyone who knows the device passcode can recover parent access.

Restore a Family purchase

On the Family purchase screen, choose “Restore purchase” and use the Apple Account that made the purchase. One profile is free; Family is a one-time purchase for additional profiles. Some closed-beta versions include Family without a purchase.

Where is my family's data?

Profiles, missions, stars, goals and history are stored on your device. There is no family account or live sync between devices, and the developer cannot retrieve these records. Ordinary device backups may include app data, depending on your backup settings.

Delete local data

In Parent mode, open Profiles → Settings and choose the option to delete all data, then confirm. This removes the local family data and parent PIN. It does not remove previous device backups or your Apple purchase entitlement. Restoring a purchase restores Family access, not deleted profiles or history.

Read the privacy policy for details about app data, support messages and TestFlight feedback.